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Welcome to the CUSOURCE Support Centre !

Here you have 24/7 access to Frequently Asked Questions, technical requirements, self-help solutions, downloads, updates and user guides. For specific technical questions, contact Us by email, speak with someone directly Monday to Friday between 9:00 a.m. to 8:00 p.m. ET. or leave a voice mail after hours between 8:00 p.m. to 11:00 p.m. or on weekends betweeen 11:00 a.m. to 5:00 p.m. and someone will contact you.

CUSOURCE Customer Support: 1-888-367-1386 or help@cusource.ca

For non technical questions, such as classroom offerings, course registrations, exam procedures or general inquiries please contact your Regional CUSOURCE Office.

Issues and updates

Frequently Asked Questions

    Learning Management System

  1. How do I register with CUSOURCE ?
  2. How do I login to CUSOURCE ?
  3. I have forgotten my password. What do I do ?
  4. How do I update my Profile ?
  5. Why can I not access my Competencies ?
  6. Why are prices higher then normal ?
  7. Do I have to pay for courses with My Credit Card ? My credit union has already approved it.
  8. How do I use the new manager reports tool?


    9. Course Related

  9. What are the technical requirements to use CUSOURCE e-learning?
  10. My Learning Plan indicates Not Attempted/In Progress, even though I have already completed my e-Learning course.
  11. Why does my e-Learning course launch to a blank screen ?
  12. Why am I receiving warnings when I launch my NETG course ?
  13. What are the different versions of 210 Residential and Mortgage Lending ?
  14. How do I start the CU01-210 lessons once I have enrolled into the course ?
  15. How do I print the course material for CU01-210 ?
  16. Why am I receiving a prompt to activate a 'control' when launching my course ?
  17. I am installing my CUDA CBT CD. How do I find my computer name and change my display settings ?


    18. CUSOURCE LIVE and Webinars

  18. How do I prepare my computer for a CUSOURCE LIVE session/event ?
  19. How do I prepare my computer for a CUSOURCE Webinar ?
CUSOURCE || technical.support : 1.888.367.1386 | Email : help@cusource.ca